1. Introduction
Welcome to visitvisaturkiye.com (“Website”), operated by SAQ Travel and Tourism L.L.C-FZ, a company registered in the United Arab Emirates under Company Registration No. 2647768.
These Terms of Service govern your access to and use of our website and related services. By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to comply with these Terms.
If you do not agree with any part of these Terms, you should discontinue use of our website and services immediately.
2. Independent Service Provider Disclosure
visitvisaturkiye.com operates as an independent Türkiye eVisa assistance service provider.
We are NOT a government entity and are NOT affiliated, associated, authorized, or endorsed by the Government of Türkiye, including but not limited to:
- The Turkish Ministry of Foreign Affairs
- The Republic of Türkiye Official eVisa System
Our services are provided independently and are intended to assist travelers with the preparation, review, and submission support of visa applications.
Applicants may also choose to apply directly through official government channels without using our services.
3. Scope of Services
Our services may include:
- Visa application assistance
- Application review and verification
- Guidance regarding documentation requirements
- Submission support where applicable
- Customer service and communication assistance
We do not issue visas or make immigration decisions.
All visa approvals, refusals, processing timelines, and entry permissions are determined solely by the relevant Turkish authorities.
4. Eligibility to Use Our Services
To use our services, users must:
- Be at least 18 years of age
- Have the legal authority to enter into binding agreements
- Provide accurate and truthful information
- Use the website only for lawful purposes
If you submit an application on behalf of another individual, you confirm that you are authorized to act on their behalf and provide their personal information where necessary.
5. User Responsibilities
Users are responsible for ensuring that all information and documents submitted through our website are accurate, complete, and valid.
You agree that:
- Submitted information matches official travel documents
- Documents provided are genuine and belong to the applicant
- You will respond promptly to requests for additional information if required
Incorrect or incomplete information may result in delays, rejection, or cancellation of the application.
We are not responsible for issues resulting from inaccurate information provided by users.
6. Visa Processing and Government Decisions
While we assist users during the visa application process, all final decisions relating to visas remain solely with the relevant Turkish authorities.
We do not:
- Guarantee visa approval
- Influence visa outcomes
- Control processing times after submission
Processing timelines displayed on our website are estimates only and may vary depending on government workload, security checks, public holidays, or other external factors.
7. Fees and Payments
Our pricing may include:
- Service fees for visa assistance and processing support
- Applicable government or official processing fees
All charges are displayed before payment is completed.
By making payment, you confirm that:
- You are authorized to use the selected payment method
- The billing information provided is accurate
- You accept the fees associated with the selected services
Payments are processed securely through third-party payment providers.
8. Refund and Cancellation Policy
Refund requests are handled in accordance with our Refund & Cancellation Policy.
In general:
- Applications canceled before submission may qualify for partial refunds
- A standard administrative and processing fee may apply
- Submitted applications may become non-refundable
- Government fees are generally non-refundable
Users are encouraged to review the Refund Policy carefully before using our services.
9. Limitation of Liability
To the fullest extent permitted by applicable law, SAQ Travel and Tourism L.L.C-FZ shall not be held liable for:
- Visa refusals or delays
- Government policy changes
- Missed travel arrangements or financial losses
- Incorrect information submitted by users
- Technical interruptions beyond our reasonable control
Our liability is limited strictly to the amount paid for our service fees where applicable.
10. Intellectual Property
All content available on this website, including text, graphics, branding, design elements, and website structure, is the intellectual property of SAQ Travel and Tourism L.L.C-FZ unless otherwise stated.
Unauthorized copying, reproduction, or distribution of website content is prohibited without prior written permission.
11. Privacy and Data Protection
We are committed to protecting user information in accordance with applicable privacy and data protection principles, including GDPR and UK GDPR standards where applicable.
Personal information is collected and processed solely for legitimate visa assistance and customer support purposes.
Additional details regarding data handling practices are available in our Privacy Policy.
12. Compliance and Transparency
We aim to maintain transparent business practices in accordance with applicable advertising and digital service standards, including principles reflected in:
- GDPR and UK GDPR
- Digital Services Act (DSA) transparency principles
- Google Ads advertising policies
We do not make misleading claims regarding government affiliation or visa approval guarantees.
13. Suspension or Termination of Services
We reserve the right to suspend or terminate access to our services if:
- These Terms are violated
- Fraudulent or suspicious activity is detected
- Required information or documentation is not provided
Termination of service does not automatically entitle users to a refund.
14. Governing Law and Jurisdiction
These Terms of Service shall be governed and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising in connection with the use of our website, payments, refunds, chargebacks, or services shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.
15. Changes to These Terms
We reserve the right to modify or update these Terms of Service at any time.
Updated versions become effective immediately upon publication on this page.
Continued use of the website after changes are published constitutes acceptance of the revised Terms.
16. Contact Information
If you have any questions regarding these Terms of Service or our services, please contact us at:
- Contact@visitvisaturkiye.com
- Support@visitvisaturkiye.com
Our team will make reasonable efforts to respond to inquiries in a timely and professional manner.