In brief
- Use your order reference if you already applied.
- Do not email full card numbers or unnecessary identity documents.
- We are a private assistance service, not a government office.
- Official decisions and processing times remain outside our control.
Application support
For questions about eligibility, traveler details, requested corrections, or the next step in your application.
info@visitvisaturkiye.comBilling and refunds
For payment receipts, duplicate charges, cancellation questions, or refund status. Include your order reference.
Email billing deskPrivacy requests
For access, correction, deletion, or data handling questions involving traveler information.
Email privacy deskBefore you write
To help us find your request quickly, include the traveler name, the email used at checkout, your order reference if available, and a short description of what you need. Do not send full payment card numbers by email.
Support hours
Messages are reviewed during UK business hours. Urgent travel messages can be marked “urgent,” but government processing times, border decisions, and official system outages remain outside our control.
Business details
SAQ Travel Ltd, Company No. 16942944. Registered office: 132 Church Road, Erdington, Birmingham, England, B24 9BD.
Contact form
This opens your email app so no sensitive message is posted to a third-party form service.
Questions about this page?
Contact the support desk at info@visitvisaturkiye.com. Please include your order reference if you already started an application.