Refund & Cancellation Policy
1. General Policy
At visitvisaturkiye.com, we aim to provide transparent and reliable visa assistance services. Due to the nature of digital travel and visa processing services, refund eligibility depends on the processing stage of the application and the work already completed by our team.
By purchasing our services, you acknowledge and agree to the conditions outlined in this Refund & Cancellation Policy.
2. Independent Service Provider Notice
visitvisaturkiye.com operates independently as a Türkiye eVisa assistance platform.
We are NOT a government entity and are not affiliated with:
- The Turkish Ministry of Foreign Affairs
- The Republic of Türkiye Official eVisa System
Our fees relate to the assistance and support services provided through our platform and do not guarantee visa approval or immigration outcomes.
3. Cancellation Requests Before Submission
Applicants may request cancellation before the application is officially submitted to the relevant authorities.
Where cancellation is requested at this stage:
- A partial refund may be considered
- A USD 25 administrative and processing fee will generally be deducted from the total amount paid
- The deduction reflects operational work already performed, including application review, document verification, and internal handling procedures
Refund eligibility depends on the status of the application at the time the cancellation request is received.
4. Applications Already Submitted
Once an application has been submitted to the appropriate authorities or processing systems:
- Service fees become non-refundable
- Government or official processing fees remain non-refundable
- Refunds will generally not be issued regardless of approval, rejection, delay, or administrative review
At this stage, the requested service is considered substantially performed.
5. Non-Refundable Circumstances
Refund requests may be declined in situations including, but not limited to:
- Approved visa applications
- Rejected visa applications
- Incorrect information submitted by the applicant
- Failure to provide requested supporting documents
- Delays caused by government procedures or security checks
- Duplicate or repeated applications submitted by the same user
Users are responsible for ensuring that all information submitted through the website is accurate and complete.
6. Duplicate Transactions and Technical Errors
In cases involving:
- Duplicate payments
- Technical billing errors
- Verified platform-related payment issues
Requests may be reviewed individually, and refunds may be considered where appropriate.
All such cases remain subject to internal review and verification.
7. Refund Processing Time
Where a refund is approved:
- Processing is generally completed within 3–7 business days
- Actual transfer times may vary depending on banking institutions or payment providers
Refunds are normally issued back to the original payment source whenever possible.
8. Payment Restrictions
Due to banking and payment processing limitations:
- Refund requests relating to transactions older than 40 days may not be eligible for direct reversal
- In certain situations, store credit or alternative resolution methods may be offered instead
Store credit:
- Is non-transferable
- Cannot be redeemed for cash
- May be used for future services offered through our platform
9. Chargebacks and Payment Disputes
Users agree to contact our support team before initiating payment disputes or chargebacks through financial institutions.
In the event of disputed transactions, we reserve the right to provide payment processors with:
- Application activity records
- Communication history
- Service timestamps
- Proof of operational work completed
Fraudulent or abusive chargeback activity may result in suspension of future access to our services.
10. Governing Law and Jurisdiction
This Refund & Cancellation Policy shall be governed and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes relating to refunds, payments, chargebacks, or use of our services shall fall under the exclusive jurisdiction of the competent courts of the United Arab Emirates.
11. Policy Updates
We reserve the right to modify or revise this Refund & Cancellation Policy at any time to reflect operational, legal, or service-related changes.
Updated versions become effective immediately upon publication on this page.
12. Contact Information
For questions regarding cancellations, refunds, or payment-related matters, please contact:
- Support@visitvisaturkiye.com
- Info@visitvisaturkiye.com
Our team will make reasonable efforts to review inquiries and respond in a timely manner.