Privacy Policy

1. Overview

SAQ Travel and Tourism L.L.C-FZ values the privacy of visitors and applicants using visitvisaturkiye.com (“Website”). This Privacy Policy explains how information is collected, used, protected, and managed when you access our website or use our visa assistance services.

By visiting or using our website, you acknowledge and accept the practices described in this Privacy Policy.

We are committed to maintaining responsible data handling practices in accordance with applicable privacy principles, including GDPR and UK GDPR standards where relevant.

2. Independent Service Provider Notice

visitvisaturkiye.com is operated as an independent Türkiye eVisa assistance platform.

We are NOT affiliated with the Government of Türkiye and do not represent any governmental authority, including:

• The Turkish Ministry of Foreign Affairs
• The Republic of Türkiye Official eVisa System

Our role is limited to providing support, assistance, and guidance relating to visa application services.

3. Information We May Collect

To provide our services effectively, we may collect different categories of information, including:

Personal Details

• Full name
• Nationality
• Date of birth
• Passport information
• Gender and identification details

Contact Information

• Email address
• Telephone number
• Billing information

Travel and Application Information

• Travel dates
• Destination details
• Visa-related information and supporting documents

Technical Information

• IP address
• Device and browser information
• Usage activity on the website
• Cookie and analytics data

Information is collected only where reasonably necessary for service delivery, communication, security, or operational purposes.

4. Purpose of Data Collection

The information we collect may be used for purposes such as:

• Processing visa assistance requests
• Reviewing submitted application information
• Providing customer support and service updates
• Improving website performance and usability
• Detecting suspicious or fraudulent activity
• Meeting legal or compliance obligations

We do not sell or rent personal information to unrelated third parties for advertising purposes.

5. Legal Grounds for Processing

Where required under applicable privacy regulations, personal information may be processed based on:

• User consent
• Contractual necessity for requested services
• Compliance with legal obligations
• Legitimate operational interests, including fraud prevention and service improvement

By submitting information through our website, users consent to the handling of data as outlined in this Privacy Policy.

6. Sharing of Information

Personal information may be shared only where necessary for legitimate service-related purposes.

This may include sharing information with:

Relevant Authorities

Application details may be transmitted to the appropriate Turkish authorities or authorized systems involved in visa processing procedures.

Trusted Service Providers

We may use carefully selected third-party providers for:

• Secure payment processing
• Website hosting and infrastructure
• Technical support services
• Analytics and operational monitoring

Such providers are expected to maintain appropriate confidentiality and security standards.

7. International Transfers of Information

As our company operates internationally, information may be processed or stored outside the user’s country of residence.

Reasonable safeguards are implemented where appropriate to help maintain protection of personal data during international transfers.

Use of our services constitutes acknowledgment of such transfers where necessary for operational purposes.

8. Data Storage and Retention

Personal information is retained only for as long as reasonably necessary to:

• Deliver requested services
• Fulfill legal or regulatory requirements
• Resolve disputes and enforce agreements
• Maintain fraud prevention and security measures

Once information is no longer required, reasonable measures are taken to securely remove or anonymize it.

9. Security Measures

We implement appropriate technical and organizational safeguards designed to help protect personal information against unauthorized access, misuse, disclosure, or alteration.

Security measures may include:

• Encrypted website connections (SSL)
• Restricted internal access to sensitive information
• System monitoring and security controls

Although reasonable efforts are made to maintain security, no online transmission or storage system can be guaranteed to be completely secure.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website usage, and support marketing or analytics activities.

Users may adjust cookie preferences through browser settings where available.

Further details regarding cookies can be found in our Cookie Policy.

11. User Rights

Depending on applicable laws and jurisdictions, users may have rights relating to their personal information, including:

• Access to personal data
• Correction of inaccurate information
• Request for deletion of data
• Restriction or objection to certain processing activities
• Withdrawal of consent where applicable

Requests relating to personal data may be submitted through the contact details provided below.

12. External Websites

Our website may contain links to third-party websites or external services.

We are not responsible for the privacy practices, content, or security standards of external websites not operated by us.

Users are encouraged to review third-party privacy policies independently.

13. Protection of Minors

Our services are intended for adult users and are not directed toward individuals under 18 years of age.

We do not knowingly collect personal information from minors. If such information is identified, reasonable steps may be taken to remove it.

14. Transparency and Compliance

We strive to maintain transparent operational and privacy practices in accordance with recognized standards and principles, including:

• GDPR and UK GDPR principles
• Digital Services Act (DSA) transparency expectations
• Google Ads advertising and privacy requirements

We do not intentionally engage in misleading or deceptive handling of personal information.

15. Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes relating to privacy matters, use of services, payments, or website activity shall fall under the exclusive jurisdiction of the competent courts of the United Arab Emirates.

16. Updates to This Privacy Policy

We reserve the right to revise or modify this Privacy Policy at any time to reflect operational changes, legal developments, or service improvements.

Updated versions become effective immediately upon publication on this page.

17. Contact Information

For questions regarding this Privacy Policy or personal information handling practices, please contact us at:

• Info@visitvisaturkiye.com
• Contact@visitvisaturkiye.com

Our team will make reasonable efforts to respond to inquiries in a timely and professional manner.